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Viewing An Existing Ticket
The list of Tickets is displayed to the customer by default when they log into the application along with their current status. To edit the details of a ticket in order to add a comment, reply to a query posed by the support staff or reopen a ticket, the customer has to click on the 'ID' link of a selected ticket as shown below in the 'Tickets' page . The details of the ticket are displayed.
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The customer can now change the details or reply back to a query posed by the support staff as desired.
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....when I am searching for a ticketing system, I come to this solution!! This is exactly the solution I am currently looking for.....

Michael Einar Reynis
IT Manager
www.miracas.net
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