This set of screenshots will demonstrate the various mail message settings that the administrator can set based on various conditions of functionalities in the applications.
This screen helps in setting up the option of the mail message that will automatically be sent to your customer upon the change in the status of a ticket.
This screen helps in setting up the option of the mail message that will automatically be sent to you(administrator) upon the change in the status of a ticket.
This screen helps in setting up the option of the mail message that will automatically be sent to your customer upon exceeding the Response Time of a ticket.
This screen helps in setting up the option of the mail message that will automatically be sent to the staff when the Resolution time has been exceeded.
This screen helps in setting up the option of the mail message that will automatically be sent to your customer upon exceeding the Resolution Awaiting Time of a ticket.