The customers can enter the details of their issues here as shown below. Also attachments that the customer might want to send along with the ticket can be done here by clicking on the 'Click Here' link and attaching the appropriate file. The number of files and the maximum size of each file that can be uploaded depends on the 'File Upload Settings' set by the administrator.

Upon saving the issue (ticket), a mail is sent to all the concerned staff of the department if it has been set in the 'Settings' page. The customer is then directed to the 'Tickets' list page. The latest entered ticket is displayed first.