Service and support being the new watchwords of today's customer driven market, it is essential that there is an exceptional support system added in place wherein a customer feels more than satisfied that his/her job has been taken up at the earliest and completed thus buying into customer loyalty. The customers are to be kept updated with the latest progress on their jobs so that so that they savor the 'brand experience' that you offer. Any clarifications or confirmations required from the customer should be immediately conveyed and replies obtained so that the job can be delivered at the earliest. In other words a communication channel has to be constructed between a client and the support personnel to maintain a flow of information to improve Company-Client relationships. All customers expect good treatment and a good service.

This type of scenario can happen only when you have a complete ticketing system which looks into all aspects of a support system right from receiving a ticket to finally closing it and all the additional tasks that occur as the job progresses. A system that highlights the progress of each job and brings to notice any jobs which are falling behind or neglected due to oversight or when the technician is overburdened.

To overcome these issues and deliver strategic inputs to the users is the essence of an efficient support system. The end result should be a satisfied customer and a support personnel. This is where SoftAxis's Help Desk software comes in. It delivers all this and more. SoftAxis's Help Desk software also known as SupportAxis consists of TicketAxis, ChatAxis,KB Axis and ForumAxis. Following the successful launch of TicketAxis a couple of months before, SoftAxis has now launched its second prestigious product - ChatAxis, a web based chat application with KB Axis and ForumAxis to follow soon.