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New Features

The list of new features or upgrades that have been incorporated into the application since its inception is listed below:

Tickets - Quick Tickets

As TicketAxis progresses, we have included the new feature of "Quick tickets". Here customers can still submit a ticket without registering themselves. The ticket is created upon minimum input of data from the customer. Hence the name -"Quick Ticket". To check out this feature, click here.

SLA Scheduler - Holidays Inclusion

We have further enhanced the SLA Scheduler by incorporating another brand new feature... The addition of holidays. In addition to the weekly holidays that the administrator might specify in their regular schedule, the administrator also has the provision to add specific dates as holidays. The scheduler while calculating the elapsed time of tickets takes into account any holidays listed and calculates accordingly the correct elapsed time.

SLA Scheduler - Holidays Inclusion

Based on the repeated requests we have got from you our clients, we have upgraded the scheduler with a brand new feature. Earlier we had implemented a scheduler which would handle only a single shift in a day. Thus it limited the functionality to a lot of our users who used to work on multiple shifts. Many of you listed multiple shifts as the most important feature missing in this application. Many of you expressed disappointment that you couldn't handle the multiple shifts that your organizations run on. You asked for it... you got it. We have upgraded it to handle multiple schedules / shifts.

This new feature comes with a brand new interface to tackle the multiple scheduler functionality. You can now mimic your timings to the hour. Based on the information that you have added, the new scheduler will calculate the response, resolution and the resolution awaiting time more effectively thereby giving you a more accurate timing on expiry of elapsed tickets. Click here to view the product tutorial...

Feature Rich

	User Friendly Interface
	Form Factory
	Search Functionality
	History
	Mail Configuration
	SLA
	Reports
	Departments
	Roles
	Platform Independent
	Scalability of the Application
	Scalability of the Application
	Presence and Status
	More

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Testimonials

....when I am searching for a ticketing system, I came across this solution!! This is exactly the solution I am currently looking for.....

Michael Einar Reynis
IT Manager
www.miracas.net