Support Suite Infrastructure

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Infrastructure

We have a state of the art hosting facility which houses the servers for fast and reliable access to the Internet to ensure efficient service to our customers. Our local, national and international networks offer massive capacity and are fully managed and monitored.

Our equipment and support rooms are contained in fully fire-rated enclosures. Automatic fire protection conforms to the latest environmental protocols. Environmental monitoring of the facilities is undertaken by means of water detection facilities, high temperature sensing and fire and fault conditions with response solutions being implemented automatically. This control ensures a stable environment, thereby enhancing life and performance of processing and switching equipment. The physical environment has been made suitably redundant to ensure that unforeseen events like power failures have no effect on the business. Our technology ensures that our online applications are never unavailable as a result of power failures.

The servers are secured by online access control systems. The servers are monitored twenty-four hours a day to ensure that all important technological devices and applications are running smoothly and efficiently. Our servers are monitored to ensure a constant level of service and reliability of network services to our customers 24x7x365 days a year. Monitoring the operational status of the network, even the slightest inconsistency of network reliability is brought to a technician's attention and dealt with immediately.

A team of multi-skilled, cross-disciplined engineers having the correct skills and resources to ensure the servers are secure and properly maintained and supported.

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Testimonials

....when I am searching for a ticketing system, I come to this solution!! This is exactly the solution I am currently looking for.....

Michael Einar Reynis
IT Manager
www.miracas.net