Support Suite Hierarchy and Workflow

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Hierarchy and Workflow

Departments

Based on delegating personnel to various departments, the personnel will not view irrelevant data or jobs. Only details pertaining to their job profile can be viewed by them. Further actions such as modifying records is again based on roles of each type of user/staff.

Roles of the personnel

The flexibility of creating roles has been added so that work can be efficiently carried out. By categorizing users and placing them in a hierarchy for proper workflow, information and decisions can be taken at the right time. Specific actions based on roles can be mapped here.

Transparency of a ticket

All tickets within a department can be viewed by all the personnel within that department thus creating an air of transparency within a department.

Reports

A number of report functionalities covering various aspects of the job have been included to give further assistance to the personnel to take criteria based decisions.

Platform Independent

The application is platform independent as any client’s site can be hosted on any server and a link will be placed to come to this site. All a user needs is a browser.

Scalability of the application.

Since the application is built using 3 tier architecture, new functionalities can be added onto it with minimum difficulty thus saving on cost and time

Feature Rich

	User Friendly Interface
	Form Factory
	Search Functionality
	History
	Mail Configuration
	SLA
	Reports
	Departments
	Roles
	Platform Independent
	Scalability of the Application
	Scalability of the Application
	Presence and Status
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Testimonials

....when I am searching for a ticketing system, I come to this solution!! This is exactly the solution I am currently looking for.....

Michael Einar Reynis
IT Manager
www.miracas.net