Support Suite Custom Ticket Forms

SupportAxis

	Features
	Versions
	Architecture
	Infrastructure
	Screenshots
	Product Tutorial
	Terms and Conditions

Other Links

	Report A Bug
	Request A Feature

Forms

Form Factory- Purpose-built building Form station that works the way you think, so you create purposely, design freely, and meet your requirements exactly.

A Form factory to suit each company’s requirements has been integrated here. Based on each company’s unique requirements, the form to accept the tickets can be uniquely designed by you to suit your needs. This can be created by the admin in a matter of minutes. A number of controls have been provided to address each type of functionality that goes into this application. A standard template has been provided so that you need not design from scratch and can build on this template instead.

Form Preview

The admin can have a preview of the form created to accept tickets before actually implementing it in the site. In this manner, changes to a form can be done and errors immediately corrected before being uploaded to the site for implementation.

Flexibility of creating different type of ticketing forms for each department

Further to this, based on the requirements of each department of a company a unique ticket form can be created for each department to accept the ticket details based on the department’s functionality. For eg: a ticketing form for queries relating to sales department can be created to address its functionality, while a ticketing form for taking in problems relating to the product can be created for the service department based on the different inputs required to trouble shoot a problem. Thus the application provides the admin the flexibility of creating different ticketing forms based on different functionalities that need to be addressed.

Search Functionality

Tactically placed searches have been incorporated on pages to enable the staff and the customer to obtain the required information based on various conditions.

Feature Rich

	User Friendly Interface
	Form Factory
	Search Functionality
	History
	Mail Configuration
	SLA
	Reports
	Departments
	Roles
	Platform Independent
	Scalability of the Application
	Scalability of the Application
	Presence and Status
	More

	Online Demo
	FAQ

Testimonials

....when I am searching for a ticketing system, I come to this solution!! This is exactly the solution I am currently looking for.....

Michael Einar Reynis
IT Manager
www.miracas.net