Support Suite Configuration Settings and Content Management

SupportAxis

	Features
	Versions
	Architecture
	Infrastructure
	Screenshots
	Product Tutorial
	Terms and Conditions

Other Links

	Report A Bug
	Request A Feature

Configuration and Content management

Highly Customizable settings

This product has the flexibility to accept settings based on your business process thus providing a sense of integrity to the company. For easy navigational purpose these changes need be done only at one location only and the change will be effective throughout the site.

Customizable mail settings

In the settings page the administrator can just enter in the email ID which will act as the official email ID of the application. All mails addressed to the administrator will be routed to this email ID.

Mail Server information

The administrator can set the mail server name that is to be used by the application to send a mail.

Mail attachment configuration

The administrator can set the individual file size that can be uploaded with the mail. Also the number of files that can be attached can also be set here. Attachment configuration can be set for individual functionalities that mails are being sent out for.

Mail Messages Configuration

Another feature of SA is the mail message configuration aspect in this product. All mail messages can be standardized and maintained in the application. For eg: The administrator can setup the mail message that is to be sent to the customer on submission of a ticket. Like wise different templates for mail can be created by the administrator addressing different functionalities for which mail has to be sent. Also the mail format can be switched between text and html format.

Feature Rich

	User Friendly Interface
	Form Factory
	Search Functionality
	History
	Mail Configuration
	SLA
	Reports
	Departments
	Roles
	Platform Independent
	Scalability of the Application
	Scalability of the Application
	Presence and Status
	More

	Online Demo
	FAQ

Testimonials

....when I am searching for a ticketing system, I come to this solution!! This is exactly the solution I am currently looking for.....

Michael Einar Reynis
IT Manager
www.miracas.net