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Why should I sign up?
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SupportAxis is a conglomerate consisting of TicketAxis, ChatAxis, KB Axis and ForumAxis. Presently SupportAxis is free and is in tune with the everyday's changing business scenario. It helps in building a strong tech/customer relationship and the results are worth it. For it enhances your business reputation and brings the customer onto your side.
We keep updating our product with latest functionalities to keep pace with the present day's changing scenario thus ensuring that our product is always in sync with current day's scenarios. We have kept the product as simple as can be, more intuitive thus ensuring that no personnel using it feels apprehensive about approaching it. We have kept the end user in mind while designing this product as any new product is always approached with mixed feelings. We have ensured that the intuitive screens make the end user which is both the support personnel and the customer have a pleasant experience with it.
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Where will my sub domain be hosted?
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Your subdomain will be hosted on our servers. It will have a URL such as yourbrandname.supportaxis.net wherein the brand name will be the name that you supply during registration.
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In case of losing my password, what should I do?
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A Link -"Forgot password" is conventiently situated on the administrator/support personnel's 'Login' page. All they have to do is enter in their e-mail address and the password is automatically mailed to that address in a couple of minutes.
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Can I customize the ticketing form to suit my company's business requirements?
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Each company is unique in its own way of conducting its business. Similarly SupportAxis helps you in creating your own ticketing forms based on your requirements. You can create as many ticketing forms as required by you to suit the different departments that your organization contains.
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How can I inform my customer that I have updated the status of his job?
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You need not inform the customer at all. The system takes care of that for you. The moment a job's status has been changed, a mail is automatically sent to the respective customer informing them of the updation in their job's details. Also the administrator can customize the settings in the mail being sent to the customer to provide a link to the support page that the user can click on to find out the details of the job updation. This effectively cuts down one more task among the support personnel's list of tasks.
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How will my employees know of the arrival of a new ticket?
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Its all been taken care of. Whenever a new ticket has been created by a customer, it will be automatically added onto the list of 'New Jobs' screen of the administrator's as well as all the personnel within the concerned department to whom the ticket has been addressed to by the customer along with all the neccesary information. Also a mail can be sent to the administrator as well as the concerned department's email ID provided this setting has been configured by the administrator.
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Is there any restriction on the number of users of the application?
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No, there are no restrictions on the number of users of an organization for using this application.
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Is the business data on the site secure?
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Yes. we have ensured that your data is as secure as can be. Each company's data has its own seperate database and their data is housed in it. Furthermore firewalls have been installed to prevent hackers from destroying your data and also to block spyware from sending out your critical information onto the internet. Furthermore the servers are contained in fully fire-rated enclosures for maximum safety. For additional information on our infrastructure, click here.
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Can all the employees in my organization see each others jobs?
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No. Your employees cannot see each others tickets or jobs unless they belong to the same department. Transparency of jobs are maintained but only within that department. Thus displaying of irrelevant data to the support personnel is prevented in this application.
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How will I know which jobs have reached a critical stage?
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As soon as the administrator or any member of a department logs in, a list of overdue tickets concerning that department is displayed to them. The administrator of course sees all the overdue tickets in all the departments. Thus this enables the concerned department's personnel to focus on these tickets and attend to them on a priority basis. |
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