Service and support being the new watchwords of today’s customer driven market, it is essential that there is an exceptional support system added in place wherein a customer feels satisfied that his/her job has been taken up at the earliest and completed. The customer is to be kept updated with the latest updates on his job. Any clarifications or confirmations required from the customer should be immediately conveyed and replies obtained so that the job can be delivered at the earliest. In other words a communication channel has to be constructed between a client and the support personnel to maintain a flow of information to improve Company-Client relationships.